THE NO REPLY CULTURE IN 2017

THE NO REPLY CULTURE

Have you experienced the No Reply Culture ?

You write to an organisation and you get no answer. Their Policy on Customer Service seems to be... Ignore you !
This phenomenon happens time and time again. No one cares. They have cut staffing levels to the bone.
Do you have a problem, a complaint or a suggestion a problem ? Ignore it. It is much cheaper that way.
A classic disgusting example of the No Reply, Ignore It Culture is the attitude and No Reply to the fears of the residents of the Grenfell Tower fire.
The Residents time and time again raised legitimate fears about fire hazards. The response - No Reply. No investigation.

Recently, I experienced my latest example of the No Reply Culture.
After the debacle of the General Election when the Tories lost a lead in the Polls of 20 points and Corbyn was seen as a hopeless Leader and Loser, the Tories lost their majority.

I have voted Conservative most of my life. I wrote a letter to the hierarchy in the Conservative Government providing them with a number of Innovative ideas that could swing the pendulum of Politics back in their favour. I also pointed out some articles which I had posted on the website EUREKYS. I have written some 133 articles to date about Politics, Social and Cultural Affairs
IN BRITAIN TODAY.

I wrote to the following people.......

PM Theresa May MP
Boris Johnson MP
Chairman of the Conservative Party
Steve Baker MP
Nigel Evans MP

What has been the result ?  No Reply. No acknowledgement. Nothing.

I would have thought that since my ideas were sensible and had great appeal to the Electorate, someone....perhaps a Secretary would have sent me a Letter of Thanks.
No, even Top Politicians are part of the No Reply Culture.

Of course, they all have excuses. We are too busy or short staffed to deal with your correspondence.

The same excuse is offered when you telephone large organisations with Millions of Profits after tax - nice returns for their shareholders whilst the rest of us earn 0.1% from our Bank savings.
" Your call is important to us. It will be dealt with shortly. "
45 minutes later....unless you have given up... they are still repeating ....." Your call is important to us. "  No it is not is my reply.
Your customer service is awful ! " It is just a robot kidding you trying to keep you on the line.
You are 24 in the queue the robot will say.

Of course, there is a terrible trend behind this No Reply Culture.
Nobody wants to take responsibility in the Public Services today or in the Private Sector.
The Government Officials like to hide behind a fog of No Reply Culture and Mea Non Culpa - it is not my fault.

The Public Inquiry method is often long winded...lasts years..with multi thousands of paperwork. Why does it take sometimes years to come to a conclusion ? It is because that In Britain Today there is a Culture of the bigger the amount of pages means the more thorough the investigation.  " Can't see the wood for the trees. "

Have our lives become so complicated and our Politicians so overwhelmed with Paperwork and Demands that they cannot be bothered to respond to the fears, ideas and vision of the ordinary citizen?  Is our Democracy and the Will of the People not worth anything except in a General Election ?

There must be more involvement from ordinary people in the Decision Making Process in Government.
It is outrageous that 2 Advisers were paid £140,000 salaries to forge the Conservative Manifesto which sunk the Conservative Majority.
I am sure many local people had good ideas - like me - but they were muted !

Thank goodness we have the Press and Media, the Trade Unions and Social Media.
However, we still have the No Reply Culture to deal with. However, we must create a better way  - in addition to the present routes - to get the voice of ordinary people heard.
This cannot be a few seconds soundbites on BBC Question Time or a few words in Letters to the Editor of your favourite newspaper.

I suggest that we have more Bottom up Panels rather than too many Top down Panels and Committees. What does this mean ?

It means that we listen more  to the collective views Nurses in the NHS,  Railway travellers, Customers of Energy, Mobile Phones, TV, Council Tax payers, Pensioners and so on.
The Trade Unions do have a part to play but unfortunately not if they are Politically biased - that is my fear.

Will anyone listen?

In today's Political Climate, I am pessimistic.

However, us peaceful, loyal citizens might one day, get someone 's ear......you never know !☺️